Masterclass Music

Terms

We aim to dispatch all items within one working day but please be patient during busy periods! If you place an order before 11.00am in the morning local time, Monday - Friday, you have a very good chance that the music will be dispatched the same day. Please note that price and availability information are subject to change without notice.

The Progress of your Order

Having placed your order, you will receive emails confirming that it was received by us, and also when (and how) your order was dispatched.

Availability

Our on-line shop is updated every 24 hours, but we cannot guarantee that all items are in stock at all times. Music is classified under the following headings:

We work very hard to keep this sort of information up-to-date, and the server is updated each night, but we cannot offer perfection! If in doubt, please do pick up the phone between 8.30am and 5.00pm, Monday to Friday. We are always pleased to speak to our customers in person.

Backorders

If you order an item from us that is not in stock, the item(s) will be placed on 'Back Order' and sent on to you as soon as available. We will keep you informed of progress by email. Our minimum postage and packaging tarrif is waived in such cases, and, while there will be a small postage charge when each backorder is sent out to you, this often means that ultimately you may pay LESS for postage and packaging overall.

If an out of stock item becomes particularly difficult to obtain, we will keep you informed at regular intervals via email and keep trying to obtain the item unless you ask us to cancel the back order. If we discover that a title on backorder is 'Reprinting' or has become 'Out of Print', or otherwise unavailable, we will let you know A.S.A.P. - if you do not require a book that has been on backorder for some time, simply let us know and we will cancel the backorder.

Returns

Returns are NOT accepted unless by specific arrangement, and even then, ONLY in the case where the the music has been sent out by US in error, or the music is damaged. Please ring first as your request may be denied! Any queries relating to your delivery must be notified within 14 days of receipt.

Contact us


Masterclass Music

Unit 2B Kingussie Industrial Estate
Station Road, Kingussie
PH21 1ER
Telephone: UK residents 01528 544 770
Non-UK residents +44 (0) 1528 544 770
Fax: 01528 544 771
Email: sales@masterclassmusic.co.uk


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